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Help when connecting Boomerang to the Enterprise Express Voice System.

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ProDictate SAS supports following languages​​:

Englisch
Deutsch

The problem is that user has no access to the file

Windows XP/2003
C:\Dokumente und Einstellungen\All Users\Anwendungsdaten\Brainworks\ProDictateClient\licenseinfo.dat

Windows 7, Windows Server 2008R2
C:\ProgramData\Brainworks\ProDictateClient\licenseinfo.dat

This file contains license information.

Check the following:
1. File is not “read only”.
2. Logged in user has permissions to create and overwrite that file.

The log files for the service ProDictate ProDictateService are located in:

C:\Windows\SysWOW64\config\systemprofile\AppData\Roaming\Devacon\ProDictateService\LOGS

The MS SQL Server is available in the free version "EXPRESS" for small to medium sized applications with limited data growth.

However, Microsoft offers this version only without SQL Agent. This may be used for the scheduled execution of stored orders such as database backups.

To use automated tasks even with an express version, is suitable command-line program Sqlcmd.exe in combination with a Windows scheduled task. To do this, follow these steps on the SQL Server system.

1. Create a SQL file with the desired function (in this database backup):

BACKUP DATABASE ProDictate
TO DISK = 'C: \ ProDIctate.bak'
GO

Place the file in the file system (eg as BackupProDictate.sql) from.

2. Create a batch file with the following call:

sqlcmd-S ServerName-E-i
C: \ BackupProDictate.sql

Replace "servername"with your SQL Server instance and place the file in the file system (such as BackupProDictate.bat) from.

3. Now, the scheduled task to create the batch file to call stored in the system environment with the desired execution times.

Follow these steps to resolve the problem:

1. Download the file http://ftp.devacon.eu/liscon/20110328_vcredist_x86.zip
2. Check if a previous installation of vcredist_x86.exe on the Citrix server/PC exists and uninstall it.
3. Install vcredist_x86.exe on the Citrix Server or PC
4. Delete the contents of the user's folder: C:\Documents and Settings\%USERNAME%\LocalSettings\Application Data\assembly
5. Connect to the Citrix Server or PC and test the playback.

Please install vcredist_x86 at the ProDictate server and restart the IIS Server.

The ADS synchronizations can not access the server ProDictate.
Please check the entry "webservice"in the file

C:\Program Files\Devacon\ADSync\AdSynchApp.exe.config

The assembly folder is under:

C:\Documents and Settings\Administrator\Local Settings\Application Data\assembly

ProUploader service automatically processed data inputs into ProDictate.

The ProUploader Service is a Windows service that monitors data input in the background
and transfer the dictations to ProDictate.

1.Start services.msc -> ProDictate file uploader -> Stop the service.
2.Open the folder C:\Program Files\Devacon\FileSyncService\ and click uninstall.bat.
3.Delete the old ProUploader Service
4.Install ProUploader a new version.
5.Edit the configuration file in the folder C:\Program Files\Devacon\FileSyncService
6.Click install.bat to install the service.
7.Click then start.bat to start the service.

Delete the plugin under c:\program files\office\office\10\microsoft addons. On the next start comes the question of whether the plugin should be disabled.

Add-In for Outlook 2007:

Tools -> Trust Center -> Add-Ins
there at the bottom go to the "Exchange Client Extensions". There the add-in can be disabled.

Push Ctrl + Alt + C at Liscon Thin Client and login with admin password.

- Click at the administration on "All"
- Click in the middle on "Event Commands"
- At the "Run Command 2" enter "/ config/thinclient/tc-init.sh"
- Click "Change"
- Click on "Save changes"
- Restart the Thin Client

The following settings must be set up to use Thin Clients with ProDictate:

ThinClientSampleRate=8000,
ThinClientUploadBanwidth=0 (zero),
ThinClientDownliadBanwidth=0 (zero)
Speex Abtastrate=SPEEX_NARROW_BAND

The ICA connection should be restarted.

The configuration file on the Liscon ThinClient is stored in the folder /config/thinclient.

By default, the delete routine is set to 30 days and can be customized.

add key="sweepinterval" value="30"

The settings for the log size can be adjusted in the file "ProDictateClientGlobal.xml.

Complete the below values to suit your needs.

To compare two audio files, proceed as follows:

C:\>md5deep *.wav
b4dd9b46748305fbad2a9584ff565018 C:\filesync_old.wav
b4dd9b46748305fbad2a9584ff565018 C:\filesync_service.wav
b4dd9b46748305fbad2a9584ff565018 C:\original.wav

For recording and playback in ProDictate there is DirectSound or WindowsMultimedia as format available.

The latest version of Uploader must be installed on the PC. Additionally, the DirectX installation mus be repeated.

In the web.config file the setting for the access mus be changed:

add key="Database_JobListener" value="server=PRODICTATE\SQLExpress;database=ProDictate;Integrated Security=SSPI;"/

To repair IIS mappings for ASP.NET using Aspnet_regiis.exe

- Click Start, click Run.

- Enter cmd in the Open box in the Run dialog box, and then click OK.

- Enter in the new window at the command prompt, type the following line:

- "% systemroot% \ Microsoft.NET \ Framework \ version \ aspnet_regiis.exe"-i.

Check the settings for "ConnectString" in the configuration file:

"ConnectString" value="http://192.168.11.51/ProDictate/Service/JobListener.asmx"/>
"TextChunkEncoding" value="1252"/>
"UploadRetryPeriod" value="2"/>
"UploadBlockSize" value="16384"/>
"UserAccount" value="dummy"/>
"UserPassword" value="dummy"/>
"WindowsAuth" value="n"/>
"AdPath" value="LDAP://192.168.11.50"/>
"UseImportAccount" value="y"/>
"UsePopupNotifications" value="n"/>
"UseSoundNotifications" value="y"/>
"QueuePath" value="C:\DSS\QUE\"/>
"ProcessedPath" value="C:\DSS\SAVE\"/>
"FormatTag" value="ADPCM"/>
"DpfCopyPath" value="DpfCopyPath"/>
"WatchDir" value="C:\DSS\out\"/>
"NeedTextChunk" value="n"/>
"IgnoreTextChunkErrors" value="y"/>
"AutoClose" value="0"/>
"sweepinterval" value="30"/>
"SweepCount" value="100"/>

Cause
1. Legacy Virtual Channel drivers that use the Virtual Channel SDK are sending information two times to the server. During this condition, the server will refuse the connection.

2. Allow faster client disk access was manually set in the following registry hive:
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server\Wds\icawd]
"CongestionMonitoring"=dword:00000001

Resolution
1. Workaround to provide for 10.2 clients and above:
Add the following value into HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\ICA Client\Engine\Configuration\Advanced\Modules\WFClient
REG_SZ: AllowVirtualDriverExLegacy
Assign “FALSE” to it.

- Or -
Add AllowVirtualDriverExLegacy=FALSE to Default.ICA file in Web Interface.

2. Remove Congestion Monitoring from the registry.

Please check the path "Connect String" in the file ProDictateUploader.exe.config.

The user. NET control error points to the lack of permissions:

User .NET control failed to initialize! -- Please check .NET 2.0 security settings.

Please run as administrator the following command:

C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727
caspol -machine -addgroup All_Code -site XXX.XXX.XXX.XXX FullTrust -name ProDictate

Please replace XXX.XXX.XXX.XXX with the DNS name or IP address of your ProDictate server.

"Please check browser security settings.User .NET control failed to initialize! -- Please check .NET 2.0 security settings."

In Internet Explorer, the trust level for the ProDictate server must be changed to "Trusted sites".
Click on Internet Explorer:
Tools -> Internet Options -> Security
-Trusted Sites
-Sites
Enter your ProDictate URL (http://xxxxx) ein.
-Add
The URL will be added.
-Close
-OK

Msvcr100.dll is a part of Visual C + + runtime. If the runtime environment is installed, you can see it under controlsettings installed programs.

The files (VC + + runtime, MFC, etc.) are often part of a package.If it is not available there, you can install the runtime environment directly:

Microsoft Visual C + + 2010 Redistributable Package (x86)

http://www.microsoft.com/download/en/details.aspx?id=5555

When creating a mykey.pem with OpenSSL on the Windows PC there is error in the starting sequence. Open the RSA key with Notepad and check the following entries:

Please check the following entry at the beginning:
-----BEGIN RSA PRIVATE KEY-----

Please check the following entry in the middle:
-----END RSA PRIVATE KEY-----

Dictations by e-mail can only be send with an RSA key to ProDictate. For more information about creating an SSL key, see the ProMobile manual.

Please check your BB firmware and install the latest on your device.

Please update your BlackBerry Curve to the latest firmware and reinstall ProMobile.

There is a problem with the BB Fimrware. Please update to the newer BlackBerry firmware.

BlackBerry Handheld Software v6.0.0.1907
Published Date: 02/10/2011

Please follow this instructions.

http://www.getblackberry.info/latest-os-9800-6-0-0-19076-0-0-448-multila...

400 - license server is not reachable or switched off
401 - username is incorrect
405 - configuration URL is incorrect
411 - Login at ProDictate is not possible
500 - configuration file is not allocated
503 - ProDictate is not reachable or switched off
504 - Unable to talk to Login Service

Current ProMobile 1.8.919 does not work on 9015 with 5.0.0882 platform 6.2.0.93.

Please use the previous BlackBerry Firmware.

Please update your BlackBerry Curve 9330 to newly released OS 6.0.

Please check also if you have special company rules for your Smartphone, which prohibit you to use this kind of applications.
Click on BB menu - > Settings -> Device -> Manage Application -> ProMobile > Edit Permission

The permissions must be set to:

Connection = Allow
Interaction = Allow
Userdata = Allow

If they aren’t, so please change the setting to “Allow” and save them. If you can’t change the settings at your BB please contact your Blackberry Administrator to solve that problem. Otherwise please restart ProMobile and check if the startup will work.

To reactivate the existing license on another Smartphone you need to send following information to our support team.

- Existing license key
- Email sender from ProMobile settings
- Phone ID number (start Promobile and click at info)

After we received your Email we will deactivate you current Smartphone and you will be able to activate a new device.

If the program deviates from its intended behavior, you may be asked to set the logging level to Debug by the Technical Support. The verbosity of logging is changed in the following way:

-Start ProMobile
-Go to the ProMobile Settings
-Go to the Log Settings
-Change loglevel to Debug
-Click on Menu and click OK to save the Settings
-Exit ProMobile

The logging level has been set to detailed. Now you have to replicate the situation in which the problem was spotted, e.g. send a job.
During these actions, the log files are filled with data related to the problem. The written log files must now be sent to the Technical Support.

-Start ProMobile
-Reproduce the problem
-If ProMobile hangs please restart your Smartphone
-Start ProMobile
-Go to the ProMobile Settings
-Go to the Log Settings
-Click on Menu and click "Send Logfiles"
-Enter a description
-Click on Menu and click "Send"

I get an error: "Page can not be displayed" after I clicked on install.

This error occurs with some providers in the UK. In this case, the one solution is to open the URL "www.devacon.eu/ota" in the browser to complete the installation.

If you have completed the license activation after you have installed ProMobile, you must repeat the license activation.

Start-ProMobile
-Open the Settings menu ProMobile
-Open the License menu settings
-Delete the last number of your license, and click the menu button and then click OK
-License activation will be started
-Reopen the License menu settings
-Add the last number of your license and click the menu button and then click OK
-License activation will be started
-The license activation is now complete.

If you receive an error message that the license can’t be activated then the most common error are:

You have requested a new license key and your old license key is still associated with your Smartphone. Please send us an email with the original license key and the phone ID, so that the old license key can be deactivated.

They have a corporate license keys and you reached the quantity ordered. In this case you need to purchase additional device licenses.

For Blackberrys please check the default connection settings under the license menu. One of the connection BIS, BES or APN Direct TCP for communication must be configured. In the APN Direct TCP settings the APN of the provider must be entered. Please follow this URL:

For more information http://www.devacon.eu/node/190

With Free ProMobile following settings can be modified

Home Folder
Language
Keyboard Layout

The buttons layout for controlling the functions can be configured in ProMobile menu. There are four programmable buttons, which can be configured with different functions and are activated when you open the recorder.

- Start ProMobile
- Go to Settings
- Click on button settings
- Click on a button and select a function. Repeat the process with de other buttons.
- Click on "Menu" and "OK" to save the settings.

When installing ProMobile via OTA the application permissions must be set before downloading. Please uninstall the ProMobile from your device and install the software again. Set the application permissions to "Allow".

After logging on to URL http://www.devacon.eu/ota with your phone the device was not detected. Send us a message over http://www.devacon.eu/contact about your smartphone so we can includ it to the compatibility list.

You also have the option to download the browser software on your PC and install the software on the smartphone.
Open the URL and select the hardware type http://www.devacon.eu/my_downloads your smartphone. The displayed applications can be downloaded.

ProMobile creates dictation in "AMR" format. To use speech recognition you need to convert AMR into WAV format.

You can use our transcription application ProPlayer http://www.devacon.eu/en/en_proplayer to convert the AMR files to WAV files.

Please open the Settings menu ProMobile and go to the memory settings.
By default, we use only 20% of free memory for the dictations. You can adjust the maximum amount of memory and change the value. In addition there is the storage time is an indicator of the total time for new dictations.

You need to upgrade the firmware OS to minimum 4.3 on your Pearl 8100.

If the installation of ProMobile over OTA can not be done, follow the installation instructions.

-Click on the main menu "Google Play"
-Log in with your Goolge Market Account
-Install AppsInstaller from ModmyGphone.com or Linda Manager
-Connect your Android device with a USB cable to your PC
-Connect as mass storage the SD card
-Copy ProMobile "ProMobile.apk" into the root directory of the SD card
-Disconnect the USB cable from your phone
-Click on the main menu on AppsInstaller
-Select ProMobile at the AppsInstaller window
-Click "Install"
-After the successful installation, click "Done"
-Quit AppsInstaller and start ProMobile from the main menu

At some BlackBerry devices (Curve 8330) you need to set the permissions manual. Open the BlackBerry menu and click:
-Options->Advanced Options->Applications->ProMobile
Open "Edit Permissions". Set the permissions to "Allow" for:
-Connections
-Interactions
-Isert Data
Save the settings.

Watch this tutorial http://www.devacon.eu/node/233

Please check the email of the sender in the ProMobile e-mail settings. When sending a dictate over the BES service, the e-mail address must correspond with the BES server.

If the Blackberry Curve 8330 is running on the Verizon network and the firmware is 4.3.0.127, you have to upgrade the firmware to 4.5.0.77. Please contact your carrier to get the firmware.

The application installation files require permission settings at the the Application Manager program. At the Nokia E71 the application security settings are in Application Manager. Open the Application Manager and click ProMobile to open the settings.

- Click on "Network "Settings“.
Select "always allowed."
- Click on „Connection“.
Select "always allowed."
- Click on „Multimedia“.
Select "always allowed."
- Click on „Read user data“
Select "always allowed."
- Click on „Edit user data“.
Select "always allowed."

Exit the settings by clicking "Back".

503 - ProDictate is not reachable or switched off
401 - Username is incorrect
500 - config file not allocated
405 - Configuration URL is incorrect
411 - Smartphone login on ProDictate is not possible

Please click on one of these tutorials:

ProMobile Quick Start Tutorial

Watch this tutorial on your smartphone http://www.youtube.com/watch?v=z9iqgrxn4ec

ProMobile License Activation Tutorial

Watch this tutorial on your smartphone http://www.youtube.com/watch?v=Ss1yCGqaJPE

ProMobile Direct TCP Tutorial

Watch this tutorial on your smartphone http://www.youtube.com/watch?v=ui1mR4LBjc8

ProMobile Permission Settings Tutorial

Watch this tutorial on your smartphone http://www.youtube.com/watch?v=OcwYN6ugul4

This is a DNS error. The problem is in the OS.
Go to Options->Mobile Network->Tools->DNSLookup->Clear DNS Cache to fix the issue.

You need to upgrade your firmware to 4.5. to avoid this error.
The upgrade of the firmware for the BlackBerry is free of charge.
Please connect your BlackBerry device with your PC and open this URL.
http://na.blackberry.com/eng/update/
It will check for the new firmware and let your upgrade your device.

The license must be entered at the ProMobile settings->License. After that you need to activate the license. For license verification, you need an Internet connection, otherwise the license can not be activated. Depending on the smartphone, you can choose transfer protocol BIS, BES or Direct TCP.

Watch this tutorial at: http://www.devacon.eu/node/231

For the transfer of dictations by e-mail, you must enter the sender and the receiver e-mail at the ProMobile settings. As a transmission protocol you can choose HTTP, TCP, or SMTP Direct.

E-Mail Tutorial... »

The BlackBerry Direct TCP settings can be changed at the TCP / IP settings.
Menu->Option->Advanced Options->TCP/IP.
For your APN settings please contact your provider.

Watch this tutorial at: http://www.devacon.eu/node/232
A list of the providers you can find here: http://www.blackberryfaq.com/index.php/Carrier_specific_APN/TCP_settings

At some BlackBerry devices (Curve 8330) you need to set the permissions manual. Open the BlackBerry menu and click:
-Options->Advanced Options->Applications->ProMobile
Open "Edit Permissions". Set the permissions to "Allow" for:
-Connections
-Interactions
-Isert Data
Save the settings.

Watch this tutorial at: http://www.devacon.eu/node/233

The log files are located in ProRecorder ProPlayer under the user profile %USERPROFILE%.

e.g. for

Windows XP:

C:\Documents and Settings\USERNAME\ApplicationData\Devacon\ProPlayer\LOGS

Windows 7:

1. Open Explorer - Organize> -> Activate menu bar -> Layout
2. Tools -> Folder Options -> View -> Show hidden files and folders -> Show hidden files, folders and drives
3. C:\Users\USERNAME\AppData\Roaming\Devacon\ProPlayer

ProPlayer supports:

FOOTCONTROL USB
Philips LFH 2210
Philips LFH 2310/00
Philips LFH 2330/00
Olympus FODPEDAL RS-28

Please check the following.

1. Go to Start – Settings – Control Panel – Sounds and Audio Devices – Volume – Speaker settings – Advanced.
Check that speakers are selected.

Go to Start – Settings – Control Panel – Sounds and Audio Devices – Audio – Sound Playback.
Check that default device is selected. Also in “Advanced…” speakers should be selected.

Go to Start – Settings – Control Panel – Sounds and Audio Devices – Voice – Voice Playback.
Check that default device is selected. Also in “Advanced…” speakers should be selected.

2. Insert line

into ProPlayer.exe.config file and restart ProPlayer.

3. Also try to insert line

4. If the points above do not help, ProPlayer should be updated – the latest version has more flexible sound management system and more debugging info.

The domain license can not be purchased through the webshop. If you are interested in a domain license, please contact our sales department via the contact folder.

http://www.devacon.eu/en/contact

After you have purchased a ProPlayer license you will receive a confirmation e-mail.
Then open this URL in your browser: https://www.devacon.eu/my_licenses
1. All available licenses are shown as "Available". Click on "Available".
2. Start the ProPlayer Wizard and copy the contents from the "Install Key".
3. Paste the key from the ProPlayer in the field "Install Key" at the online store.
4. Click "Generate License" to create the license key. This process is not reversible.
5. Copy the license key.
6. Add the license key into the field in ProPlayer.
7. Click "Next" to complete the process.
8. Click "Next" to verify the license in order to complete the process
9. Following the successful license verification, you exit the software activated by pressing the "Exit".

The temp directory can be customized in the file "ProRecorder.NET.exe.config".

Change the entry:

add key="BasePath" value="Brainworks/ProRecorder"/

for example to:

add key="BasePath" value="H:\NewFolder\"/

Save the changes and restart ProRecorder.

The log files are located in ProRecorder ProPlayer under the user profile %USERPROFILE%.

e.g. for

Windows XP:

C:\Documents and Settings\USERNAME\ApplicationData\Devacon\ProRecorder\LOGS

Windows 7:

1. Open Explorer - Organize> -> Activate menu bar -> Layout
2. Tools -> Folder Options -> View -> Show hidden files and folders -> Show hidden files, folders and drives
3. C:\Users\USERNAME\AppData\Roaming\Devacon\ProRecorder

After you have purchased a license you will receive a confirmation e-mail. Then go to: https://www.devacon.eu/my_licenses
1. All available licenses are shown as "Available". Click on the newly acquired license.
2. Copy the contents from the ProRecorder Wizard.
3. Paste the key from the ProRecoder in the field "Install Key" of the online store.
4. Click "Generate License" to install the setup key. This process is not reversible.
5. Copy the license key.
6. Add the license key into the field in ProRecorder.
7. Click "Next" to complete the process.
8. Click "Next" to verify the license in order to complete the process
9. Following the successful license verification, you exit the software activated by pressing the "Exit".

Run one of the following commands as an administrator:
Replace the url / / 192.168.1.1 / H $ or / / Y: / * with your details.

cd\
cd C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727
caspol -m -q -ag All_Code -url //192.168.1.1/h$/* FullTrust

für

cd\
cd C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727
caspol -m -q -ag All_Code -url file://y:/* FullTrust -name ProRecorder

Nach Eingabe Ihres Benutzernamens und Kennworts erscheint die Fehlermeldung:

Server Error in '/ProReport' Application

Diese Fehlermeldung wird auch dann angezeigt, wenn Sie den korrekten Benutzernamen und das korrekte Kennwort eingegeben haben.

Für den Zugriff auf die Datenbank (.../proreport/web/app_data) benötigt das Sicherheitskonto unter Anwendungspools ( z.B. NetworkService) alle Rechte.

1. Öffnen Sie im Explorer den Ordner .../proreport/web/app_data
2. Klicken Sie auf Eigenschaften
3. Öffnen Sie den Reiter Sicherheit
4. Fügen Sie den Benutzer (Sicherheitskonto ) hinzu
5. Erteilen Sie dem Benutzer "Vollzugriff" und beenden die Eingabe mit OK.

You need a ProReport version that supports the version 612th. Please contact the Devacon Support.

If you are running SQL Server 2005 with an instance name and use a special TCP / IP port number in your connection string, you must enable the SQL Server Browser service to allow remote connections.

1. Click Start, point to Microsoft SQL Server 2005, Configuration Tools, and then click SQL Server Surface Area Configuration.

2. Open the Surface Area Configuration tool in SQL Server 2005 to enable remote connections for the instance of SQL Server 2005.

3. Click on surfaces? chenkonfiguration for Services and Connections.

4. Click SQL Server Browser, click Apply, Automatic for Startup type, and press.

Note: When you click the Automatic option, starts the SQL Server Browser service automatically every time you start Microsoft Windows. Click Start, and then click OK.

eMODAT supports following devices:

- BlackBerry
- iPhone
- iPod
- iPad
- iPad mini
- Android