Online Hilfe - ProDictate Mobile
Questions about dictation solution ProDictate Mobile.
When creating a mykey.pem with OpenSSL on the Windows PC there is error in the starting sequence. Open the RSA key with Notepad and check the following entries:
Please check the following entry at the beginning:
-----BEGIN RSA PRIVATE KEY-----
Please check the following entry in the middle:
-----END RSA PRIVATE KEY-----
Dictations by e-mail can only be send with an RSA key to ProDictate. For more information about creating an SSL key, see the ProMobile manual.
Please check your BB firmware and install the latest on your device.
Please update your BlackBerry Curve to the latest firmware and reinstall ProMobile.
There is a problem with the BB Fimrware. Please update to the newer BlackBerry firmware.
BlackBerry Handheld Software v6.0.0.1907
Published Date: 02/10/2011
Please follow this instructions.
http://www.getblackberry.info/latest-os-9800-6-0-0-19076-0-0-448-multila...
400 - license server is not reachable or switched off
401 - username is incorrect
405 - configuration URL is incorrect
411 - Login at ProDictate is not possible
500 - configuration file is not allocated
503 - ProDictate is not reachable or switched off
504 - Unable to talk to Login Service
Current ProMobile 1.8.919 does not work on 9015 with 5.0.0882 platform 6.2.0.93.
Please use the previous BlackBerry Firmware.
Please update your BlackBerry Curve 9330 to newly released OS 6.0.
Please check also if you have special company rules for your Smartphone, which prohibit you to use this kind of applications.
Click on BB menu - > Settings -> Device -> Manage Application -> ProMobile > Edit Permission
The permissions must be set to:
Connection = Allow
Interaction = Allow
Userdata = Allow
If they aren’t, so please change the setting to “Allow” and save them. If you can’t change the settings at your BB please contact your Blackberry Administrator to solve that problem. Otherwise please restart ProMobile and check if the startup will work.
To reactivate the existing license on another Smartphone you need to send following information to our support team.
- Existing license key
- Email sender from ProMobile settings
- Phone ID number (start Promobile and click at info)
After we received your Email we will deactivate you current Smartphone and you will be able to activate a new device.
If the program deviates from its intended behavior, you may be asked to set the logging level to Debug by the Technical Support. The verbosity of logging is changed in the following way:
-Start ProMobile
-Go to the ProMobile Settings
-Go to the Log Settings
-Change loglevel to Debug
-Click on Menu and click OK to save the Settings
-Exit ProMobile
The logging level has been set to detailed. Now you have to replicate the situation in which the problem was spotted, e.g. send a job.
During these actions, the log files are filled with data related to the problem. The written log files must now be sent to the Technical Support.
-Start ProMobile
-Reproduce the problem
-If ProMobile hangs please restart your Smartphone
-Start ProMobile
-Go to the ProMobile Settings
-Go to the Log Settings
-Click on Menu and click "Send Logfiles"
-Enter a description
-Click on Menu and click "Send"
I get an error: "Page can not be displayed" after I clicked on install.
This error occurs with some providers in the UK. In this case, the one solution is to open the URL "www.devacon.eu/ota" in the browser to complete the installation.
If you have completed the license activation after you have installed ProMobile, you must repeat the license activation.
Start-ProMobile
-Open the Settings menu ProMobile
-Open the License menu settings
-Delete the last number of your license, and click the menu button and then click OK
-License activation will be started
-Reopen the License menu settings
-Add the last number of your license and click the menu button and then click OK
-License activation will be started
-The license activation is now complete.
If you receive an error message that the license can’t be activated then the most common error are:
You have requested a new license key and your old license key is still associated with your Smartphone. Please send us an email with the original license key and the phone ID, so that the old license key can be deactivated.
They have a corporate license keys and you reached the quantity ordered. In this case you need to purchase additional device licenses.
For Blackberrys please check the default connection settings under the license menu. One of the connection BIS, BES or APN Direct TCP for communication must be configured. In the APN Direct TCP settings the APN of the provider must be entered. Please follow this URL:
For more information http://www.devacon.eu/node/190
With Free ProMobile following settings can be modified
Home Folder
Language
Keyboard Layout
The buttons layout for controlling the functions can be configured in ProMobile menu. There are four programmable buttons, which can be configured with different functions and are activated when you open the recorder.
- Start ProMobile
- Go to Settings
- Click on button settings
- Click on a button and select a function. Repeat the process with de other buttons.
- Click on "Menu" and "OK" to save the settings.
When installing ProMobile via OTA the application permissions must be set before downloading. Please uninstall the ProMobile from your device and install the software again. Set the application permissions to "Allow".
After logging on to URL http://www.devacon.eu/ota with your phone the device was not detected. Send us a message over http://www.devacon.eu/contact about your smartphone so we can includ it to the compatibility list.
You also have the option to download the browser software on your PC and install the software on the smartphone.
Open the URL and select the hardware type http://www.devacon.eu/my_downloads your smartphone. The displayed applications can be downloaded.
ProMobile creates dictation in "AMR" format. To use speech recognition you need to convert AMR into WAV format.
You can use our transcription application ProPlayer http://www.devacon.eu/en/en_proplayer to convert the AMR files to WAV files.
Please open the Settings menu ProMobile and go to the memory settings.
By default, we use only 20% of free memory for the dictations. You can adjust the maximum amount of memory and change the value. In addition there is the storage time is an indicator of the total time for new dictations.
You need to upgrade the firmware OS to minimum 4.3 on your Pearl 8100.
If the installation of ProMobile over OTA can not be done, follow the installation instructions.
-Click on the main menu "Google Play"
-Log in with your Goolge Market Account
-Install AppsInstaller from ModmyGphone.com or Linda Manager
-Connect your Android device with a USB cable to your PC
-Connect as mass storage the SD card
-Copy ProMobile "ProMobile.apk" into the root directory of the SD card
-Disconnect the USB cable from your phone
-Click on the main menu on AppsInstaller
-Select ProMobile at the AppsInstaller window
-Click "Install"
-After the successful installation, click "Done"
-Quit AppsInstaller and start ProMobile from the main menu
At some BlackBerry devices (Curve 8330) you need to set the permissions manual. Open the BlackBerry menu and click:
-Options->Advanced Options->Applications->ProMobile
Open "Edit Permissions". Set the permissions to "Allow" for:
-Connections
-Interactions
-Isert Data
Save the settings.
Watch this tutorial http://www.devacon.eu/node/233
Please check the email of the sender in the ProMobile e-mail settings. When sending a dictate over the BES service, the e-mail address must correspond with the BES server.
If the Blackberry Curve 8330 is running on the Verizon network and the firmware is 4.3.0.127, you have to upgrade the firmware to 4.5.0.77. Please contact your carrier to get the firmware.
The application installation files require permission settings at the the Application Manager program. At the Nokia E71 the application security settings are in Application Manager. Open the Application Manager and click ProMobile to open the settings.
- Click on "Network "Settings“.
Select "always allowed."
- Click on „Connection“.
Select "always allowed."
- Click on „Multimedia“.
Select "always allowed."
- Click on „Read user data“
Select "always allowed."
- Click on „Edit user data“.
Select "always allowed."
Exit the settings by clicking "Back".
503 - ProDictate is not reachable or switched off
401 - Username is incorrect
500 - config file not allocated
405 - Configuration URL is incorrect
411 - Smartphone login on ProDictate is not possible
Please click on one of these tutorials:
ProMobile Quick Start Tutorial
Watch this tutorial on your smartphone http://www.youtube.com/watch?v=z9iqgrxn4ec
ProMobile License Activation Tutorial
Watch this tutorial on your smartphone http://www.youtube.com/watch?v=Ss1yCGqaJPE
Watch this tutorial on your smartphone http://www.youtube.com/watch?v=ui1mR4LBjc8
ProMobile Permission Settings Tutorial
Watch this tutorial on your smartphone http://www.youtube.com/watch?v=OcwYN6ugul4
This is a DNS error. The problem is in the OS.
Go to Options->Mobile Network->Tools->DNSLookup->Clear DNS Cache to fix the issue.
You need to upgrade your firmware to 4.5. to avoid this error.
The upgrade of the firmware for the BlackBerry is free of charge.
Please connect your BlackBerry device with your PC and open this URL.
http://na.blackberry.com/eng/update/
It will check for the new firmware and let your upgrade your device.
The license must be entered at the ProMobile settings->License. After that you need to activate the license. For license verification, you need an Internet connection, otherwise the license can not be activated. Depending on the smartphone, you can choose transfer protocol BIS, BES or Direct TCP.
Watch this tutorial at: http://www.devacon.eu/node/231
For the transfer of dictations by e-mail, you must enter the sender and the receiver e-mail at the ProMobile settings. As a transmission protocol you can choose HTTP, TCP, or SMTP Direct.
The BlackBerry Direct TCP settings can be changed at the TCP / IP settings.
Menu->Option->Advanced Options->TCP/IP.
For your APN settings please contact your provider.
Watch this tutorial at: http://www.devacon.eu/node/232
A list of the providers you can find here: http://www.blackberryfaq.com/index.php/Carrier_specific_APN/TCP_settings
At some BlackBerry devices (Curve 8330) you need to set the permissions manual. Open the BlackBerry menu and click:
-Options->Advanced Options->Applications->ProMobile
Open "Edit Permissions". Set the permissions to "Allow" for:
-Connections
-Interactions
-Isert Data
Save the settings.
Watch this tutorial at: http://www.devacon.eu/node/233
